( e.g. The user is not able to see the name of the person who has sent the e-mail to the user).
Solution:
Tell the user to R-Click on the message display. Ask the user to select Customize Current View
A "Customize View" Messages display box will open. Select Fields.
A Show Field’s Box will open in which the user can choose the respective field’s that he/she wants to be added/removed to the Field line in the Inbox.
When done click OK. The Show Field’s Box will close and the Customize View: Messages display box will appear again.
Select Reset Current View and click OK.
A confirmation box may be displayed on which the user has to click OK.
